This website, neopetsshop.com, including the mobile version and any successor site(s), regardless of how accessed (collectively, the "Website") is operated solely by Snow Commerce, Inc. ("Snow"), an Ohio Corporation with the place of business at 1148 Main St. #400, Cincinnati, OH 45202. Snow has a limited license to use certain copyrighted material of Neopets and/or its affiliated entities (together, "Neopets") in connection with the Website and the products sold herein. Snow is the controller of the Website, the supplier of the products, and is solely responsible for all transactions on the Website. When used herein, the terms "we," "us," or "our" refers to Snow.
WHAT PERSONAL INFORMATION DO WE COLLECT?
We collect information from you when you register for an online account, purchase products, enter a contest or promotion, respond to a survey or marketing communication, browse the website, or use certain other site features. When registering or purchasing, we may ask you for your name, e-mail address, mailing address, phone number, credit card information, and/or other Personal Information. You may, however, visit our site anonymously.
We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
We also collect information that relates to you, but may not identify you, including information about the usage of our site, the equipment used to access our site, and information about your internet connection. Like many websites, we use "cookies" and similar technologies to enhance your experience and gather information about online visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
HOW DO WE USE YOUR INFORMATION?
We may use the information we collect from you when you register for an online account, purchase products, enter a contest or promotion, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
If you have opted-in to receive our newsletters or other communications, you may receive periodic e-mails from Snow or Neopets. Visitors who register online or participate in other site features, such as marketing programs and “members-only” content, will be offered the choice to be on the promotional e-mail list and receive communications from Snow and/or Neopets. However, if you would no longer like to receive promotional e-mails, please refer to the "How can you opt-out, remove, or modify information you have provided to us?" section below.
HOW DO WE PROTECT VISITOR INFORMATION?
We implement multiple security measures to maintain the safety of your Personal Information. Your Personal Information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
DO WE USE "COOKIES" AND SIMILAR TECHNOLOGIES?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (such as Chrome, FireFox or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
HOW DO WE SHARE PERSONAL INFORMATION?
We do not sell, trade or otherwise transfer Personal Information about you to outside parties unless we provide you with advance notice, except as described below. The term "outside parties" does not include Snow Commerce or Neopets. “Outside parties” also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. Snow does share Personal Information about you, including name, email address, location/zip code, shows you have bought merchandise for, order data such as shopping history, your path (sites from which you came to the Website), and information about your device, with Neopets for marketing purposes. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
HOW CAN YOU OPT-OUT, REMOVE OR MODIFY INFORMATION YOU HAVE PROVIDED TO US?
To change your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
THIRD PARTY LINKS
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nevertheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
CHANGES TO OUR POLICY
QUESTIONS AND FEEDBACK
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy or any other issue.
ONLINE POLICY ONLY